Terms of Service
Last updated: 16 September 2026
Welcome to Toy Kingdom. These Terms of Service ("Terms") apply when you access our website, purchase products from us or otherwise use our online store.
Please read these Terms carefully before placing an order. By placing an order with Toy Kingdom, you agree to these Terms.
Nothing in these Terms affects your statutory rights as a consumer.
1. About Us
Toy Kingdom is a family-run online retailer specialising in toys, collectibles and other products.
Business name: Toy Kingdom
Country: United Kingdom
Email: toykingdom26.sales@gmail.com
Website: www.toykingdom.uk
If you have any questions about these Terms or an order, please contact us using the details above.
2. Using Our Website
You may use our website for lawful purposes and to browse or purchase products.
You must not:
Use our website for fraudulent or unlawful purposes
Attempt to interfere with the operation or security of our website
Attempt to gain unauthorised access to our website or associated systems
Introduce viruses, malicious code or other harmful material
Use our website in a way that infringes the rights of another person
We may restrict access to our website where reasonably necessary for security, maintenance or legal reasons.
3. Product Information
We take reasonable care to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
However, colours and appearance can vary depending on your screen or device.
Product packaging may also occasionally differ from photographs where a manufacturer changes its packaging or design.
Where an error materially affects a product you have ordered, we will contact you where appropriate.
4. Product Availability
All products are subject to availability.
Adding a product to your shopping basket does not reserve it.
In the unlikely event that a product becomes unavailable after you place an order, we will contact you and, where we cannot fulfil the order, refund any amount you have paid for the unavailable item.
5. Prices
Product prices are displayed on our website in the applicable currency shown at checkout.
Delivery charges, where applicable, will be displayed before you complete your purchase.
For international orders, additional taxes, customs duties, import charges or handling fees may apply depending on the destination.
Unless expressly stated otherwise, these charges are not included in the product price or delivery charge and may be payable by the recipient.
6. Placing an Order
When you place an order, you are offering to purchase the products in your basket subject to these Terms.
You are responsible for ensuring that the information you provide during checkout is accurate, including your name, email address and delivery address.
After placing an order, you may receive an automated order confirmation.
Where applicable, a contract between you and Toy Kingdom is formed when we accept your order in accordance with the checkout and order-confirmation process.
We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including suspected fraud, an obvious pricing error, inability to obtain payment, or an item being unavailable.
If we cancel an order after payment has been taken, we will refund the appropriate amount.
7. Payment
Payment must be made using one of the payment methods available during checkout.
Payments may be processed through Squarespace and/or third-party payment providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We do not necessarily receive or store your complete payment-card details.
8. Delivery
We deliver using postal and courier services which may include Royal Mail, Evri or other appropriate delivery providers.
Available delivery methods, charges and estimated delivery times will be displayed where applicable during checkout.
Delivery times are estimates unless expressly stated otherwise. Delays can occasionally occur because of circumstances outside our reasonable control.
Please ensure your delivery address is complete and accurate before submitting your order.
More information about delivery may be provided in our Shipping Policy.
9. International Orders
Toy Kingdom may accept orders for delivery outside the United Kingdom to supported destinations.
International orders may be subject to:
Import VAT or sales taxes
Customs duties
Customs clearance charges
Courier or handling fees
Local import restrictions
Unless we expressly state that these charges are included, the customer is responsible for charges imposed by authorities or carriers in the destination country.
Customers are also responsible for ensuring that products they order can legally be imported into their destination country.
10. Cancellations, Returns and Refunds
Your cancellation, return and refund rights are explained in our Returns & Refunds Policy.
For UK online purchases, consumers generally have a statutory right to cancel eligible purchases within 14 days of receiving the goods, subject to applicable exceptions.
After notifying us of a qualifying cancellation, you generally have a further 14 days to return the goods.
Separate legal rights apply where products are faulty, damaged, not as described or otherwise fail to meet applicable consumer-law requirements.
Nothing in these Terms or our Returns & Refunds Policy affects your statutory rights.
11. Faulty or Damaged Products
We have a legal responsibility to supply products that conform to the contract, including applicable requirements concerning satisfactory quality, fitness for purpose and description.
If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at:
toykingdom26.sales@gmail.com
Please provide your order number and details of the problem. We may request photographs where appropriate to help us understand the issue.
Your available remedy will depend on the circumstances and your applicable statutory rights.
12. Toys and Product Safety
Please read and follow any age recommendations, safety warnings, assembly instructions and manufacturer instructions supplied with a product.
Some products may contain small parts and may not be suitable for children under a particular age.
Adult supervision should be provided where recommended by the manufacturer.
Age recommendations and safety information shown on our website are intended to reflect information supplied with or by the product or manufacturer where applicable.
Never disregard safety warnings supplied with a product.
13. Collectibles
Some products sold by Toy Kingdom may be intended primarily as collectibles rather than children's toys.
Where appropriate, product listings will provide information about the nature and condition of collectible items.
For collectible products, packaging can form part of the product's collectible value. Please review photographs and descriptions carefully before purchasing.
Your statutory rights are unaffected.
14. Promotions and Discount Codes
From time to time, Toy Kingdom may offer promotional prices or discount codes.
Unless otherwise stated:
Promotions cannot be exchanged for cash
Discount codes must be entered before completing checkout
Promotions may have an expiry date
Certain products may be excluded
Multiple discounts may not be combined
Additional conditions may apply to individual promotions and will be provided with the relevant offer.
Nothing in a promotion affects your statutory consumer rights.
15. Intellectual Property
The content of the Toy Kingdom website, including original text, graphics, branding and other materials created by or for Toy Kingdom, may be protected by intellectual property laws.
Third-party product names, trademarks, characters, logos and images remain the property of their respective owners.
You may not reproduce, distribute or commercially exploit our protected website content without permission except where permitted by law.
16. Our Responsibility to You
We do not exclude or limit liability where doing so would be unlawful.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
If we fail to comply with these Terms, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill, subject to applicable law.
We are not responsible for losses that were not foreseeable or for business losses suffered by a consumer where the purchase was made wholly or mainly for personal use.
17. Events Outside Our Control
We will not be responsible for delays or failures caused by events outside our reasonable control, subject to your statutory rights.
These could include significant postal or courier disruption, severe weather, natural disasters, strikes, governmental action, internet or telecommunications failures, or other circumstances beyond our reasonable control.
If such an event significantly affects an order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
18. Privacy
We take the protection of personal information seriously.
Information about how we collect, use and protect your personal information is available in our Privacy Policy.
Our website may also use cookies and similar technologies as explained in our privacy and cookie information.
19. Changes to These Terms
We may update these Terms occasionally to reflect changes to our business, website, services or applicable law.
The Terms that apply to your purchase will generally be those in effect when your order was placed, unless a change is required by law.
The latest version will be published on our website with the date it was last updated.
20. Governing Law
If you are a consumer residing in the United Kingdom, these Terms are governed by the applicable laws of the part of the UK in which you live, and you retain any rights you have to bring proceedings in the courts available to you under applicable consumer law.
If you are an international customer, mandatory consumer protections and jurisdiction rules applicable in your country may also apply.
21. Contact Us
If you have questions about these Terms or need help with an order, please contact:
Toy Kingdom
Email: toykingdom26.sales@gmail.com
Website: www.toykingdom.uk
We aim to respond to customer enquiries as soon as reasonably possible.