Privacy Policy

Last updated: 16 September 2026

Toy Kingdom ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you visit our website, place an order, contact us or otherwise interact with Toy Kingdom, how we use that information, and your rights under UK data protection law.

1. Who We Are

Toy Kingdom is a family-run online retailer specialising in toys, collectibles and other products.

For the purposes of UK data protection law, Toy Kingdom is the controller of the personal information described in this Privacy Policy where we determine how and why that information is used.

Business name: Toy Kingdom
Country: United Kingdom
Email: toykingdom26.sales@gmail.com
Website: www.toykingdom.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information We May Collect

When you use our website or purchase from Toy Kingdom, we may collect information including:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number, where provided

  • Details about your order and the products you purchase

  • Payment and transaction information

  • Communications you send to us

  • Information relating to returns, refunds or customer-service enquiries

  • IP address and information about the device and browser you use

  • Information about how you interact with our website

  • Cookie and similar technology information

  • Marketing preferences, where applicable

Payment information may be collected and processed by our payment providers. We do not necessarily receive or store your complete payment-card details.

3. How We Collect Your Information

We may collect personal information when you:

  • Visit or browse our website

  • Create or complete an order

  • Enter information during checkout

  • Contact Toy Kingdom

  • Request a return or refund

  • Subscribe to marketing communications, where offered

  • Interact with features of our website

  • Accept or manage cookies

Some information may also be collected automatically through cookies and similar technologies.

4. Why We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Take and administer payments

  • Arrange delivery of your purchases

  • Send order confirmations and delivery information

  • Provide customer service

  • Deal with cancellations, returns and refunds

  • Respond to questions or complaints

  • Prevent and investigate fraud or misuse

  • Maintain the security and operation of our website

  • Maintain appropriate business, accounting and transaction records

  • Comply with our legal and regulatory obligations

  • Understand and improve our website and services, where permitted

  • Send marketing communications where we have an appropriate lawful basis to do so

We will only use personal information where we have a lawful basis under applicable data protection law.

Depending on the circumstances, this may include processing that is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests where those interests do not override your rights, or where you have provided consent.

5. Orders and Payments

When you place an order, we need certain personal information to process your purchase and fulfil our contract with you.

Our online store is hosted using Squarespace. Squarespace may process information necessary to provide website, ecommerce, security and related services.

Payments may also be processed by Squarespace and/or the payment provider you select at checkout.

Payment providers process information according to their own privacy policies and applicable data protection requirements.

We do not sell your payment information.

6. Delivery Companies

To deliver your order, we may need to provide relevant personal information to delivery companies and postal services.

Depending on the service used for your order, these may include:

  • Royal Mail

  • Evri

  • Other postal, courier or international delivery providers where required

The information shared may include your name, delivery address, contact details and other information necessary to deliver or manage your parcel.

We only provide delivery companies with information reasonably necessary to fulfil your order.

7. International Orders

Toy Kingdom may sell and deliver products to customers outside the United Kingdom.

Where an international order is placed, information may need to be shared with delivery companies, postal operators, customs authorities, payment providers or other organisations involved in processing and delivering the order.

This can involve personal information being transferred or processed outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer of personal data, we take steps to ensure an appropriate transfer mechanism or other lawful basis is used.

8. Cookies

Our website may use cookies and similar technologies.

Cookies can be used for purposes such as:

  • Making the website function correctly

  • Remembering preferences

  • Maintaining shopping-cart and checkout functionality

  • Website security

  • Understanding website usage

  • Analytics

  • Advertising or marketing, where applicable

Some cookies are necessary for the website to operate. Where required by law, non-essential cookies will only be used after appropriate consent has been obtained.

You can manage your cookie choices through the cookie controls available on our website and through your browser settings.

Further information may also be provided in our Cookie Policy or cookie banner.

9. Marketing

If you choose to receive marketing communications from Toy Kingdom, we may use information such as your name and email address to send you relevant news, offers or product information.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.

10. Sharing Your Personal Information

We do not sell your personal information.

We may share information with trusted organisations where reasonably necessary to operate our business, including:

  • Squarespace

  • Payment processors

  • Banks and payment services

  • Royal Mail, Evri and other delivery providers

  • Website and technology service providers

  • Professional advisers where necessary

  • Government, tax, customs, regulatory or law-enforcement authorities where required by law

These organisations may act as processors, independent controllers, or in another capacity depending on the service being provided.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, fraud-prevention and record-keeping requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer required, we will delete it or otherwise dispose of it appropriately, subject to our legal and technical obligations.

12. Keeping Your Information Secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our website and ecommerce services are provided through Squarespace, which provides security features for websites hosted on its platform.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights concerning your personal information.

These may include the right to:

  • Ask for access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how your information is used in certain circumstances

  • Object to certain uses of your information

  • Request transfer of certain information where the right to data portability applies

  • Withdraw consent where our processing relies on your consent

These rights are subject to conditions and exceptions under data protection law and do not apply in every circumstance.

To exercise a relevant right, please contact us at:

toykingdom26.sales@gmail.com

We may need to verify your identity before completing certain requests.

14. Complaints

If you have concerns about how Toy Kingdom handles your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk

15. Children's Privacy

Toy Kingdom sells toys and children's products, but our online store and purchasing services are intended to be used by adults.

We do not knowingly seek to collect personal information directly from children through the purchasing process.

If you believe that a child has provided personal information to us inappropriately, please contact us.

16. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

Toy Kingdom is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those organisations before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our business, website, services or legal requirements.

When changes are made, the updated version will be published on this page and the "Last updated" date at the top will be changed.

18. Contact Us

If you have questions about this Privacy Policy or how Toy Kingdom uses your personal information, please contact:

Toy Kingdom
Email: toykingdom26.sales@gmaill.com
Website: www.toykingdom.uk